Privacy Policy
Appoint Privacy Policy
At Appoint, we prioritise your privacy. We are committed to protecting your personal information and understand how crucial privacy is in fostering trust with our clients, job applicants, and everyone we work with. Our team is trained to maintain the confidentiality of all customer information and uphold your privacy at all times. This Privacy Policy outlines how we manage the personal data of our clients, individuals whose personal information is provided by clients or other third parties, job applicants, and prospective employees. If you become employed by us, this Privacy Policy will no longer apply to any personal information that becomes part of your "employee records," as defined by the Australian Privacy Act 1988 (Cth) ("Act").
Appoint's Privacy Policy is developed in line with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (as amended).
We take great care to ensure that the information you provide to us remains secure and is used solely for its intended purpose.
What is personal information?
Personal information refers to any information or opinion about you. This could range from highly sensitive details (e.g., medical history) to everyday information (e.g., address and phone number). It includes, but is not limited to, your contact details, work experience, qualifications, Tax File Number, superannuation and bank account details, salary or wages, aptitude test results, criminal history checks, opinions about your work performance (e.g., references), incidents at the workplace, information relating to absences from work due to leave, illness, or other causes, and any other information obtained or received by us in connection with your potential and actual work placements.
What is sensitive information?
Sensitive information is a special category of personal information under the Australian Privacy Act 1988. This includes information or opinions about your racial or ethnic origin, political opinions, membership in a political association, religious beliefs or affiliations, philosophical beliefs, membership in a professional or trade association, membership in a trade union, sexual orientation or practices, or criminal record. We will only collect this type of information if it is necessary for recruitment purposes and only with your consent.
How do we collect personal information?
We typically collect your personal information directly from you in various ways, including:
- When we meet with you in person.
- When you visit our website.
- When you apply for a job on our website.
- When you engage with us via social media.
- When you contact us via phone, email, or in writing.
We may also collect personal information about you from other sources, such as when you apply for a job vacancy via platforms like Seek, or LinkedIn, or when conducting reference checks. Additionally, we may gather information about you from publicly available sources, such as social media. We may receive information about you through competency or medical tests or background checks. Appoint generally requires your signed consent to obtain personal data from third parties unless consent is provided through other means.
How do we use your personal information?
We collect and use your personal information for the specific purposes for which it was provided, for related purposes (and in the case of sensitive information, for directly related purposes), or as permitted or required by law.
Key purposes for collecting this information include:
- Recruitment Operations: To match your details against job vacancies that may be suitable and to assess your fit for those roles. Your information allows us to provide recruitment and related services and facilitate the recruitment process.
- Contractor/Staff Management: To assist our consultants in better servicing your career requirements if you are employed by Appoint on a temporary or contract basis.
- Information Provision/Marketing: To enable you to subscribe to Appoint job alerts so that we can notify you of relevant roles and provide you with valuable information related to the employment market, job search, and career development. To inform you of relevant events, promotions, competitions, and further services of interest through Appoint.
- Quality Management: To send feedback surveys to applicants and clients to continually assess our performance and identify areas for development.
- Relationship Management: To maintain and promote business relationships and respond to enquiries or questions from candidates or clients.
- Other: For any other reason that you engage with Appoint.
Consequences of not providing required information
If you do not provide Appoint with the information we request, and the data is relevant and necessary for the services being provided to or for you, we may be unable to offer the services or assistance you need as part of your job search.
Types of personal information we collect
The personal information we collect and hold typically includes the following:
- Information submitted and obtained from individuals seeking employment.
- Work performance details and qualifications.
- Information related to workplace incidents.
- References and opinions from referees.
- Information regarding absences from work due to leave, illness, or other causes.
- Information needed to manage client and business relationships.
If you do not wish to provide certain information that we request, please let us know.
If you provide us with personal information about another individual, before doing so, you must:
- Inform that individual that you are providing their personal information to us and that we will handle their personal information in accordance with this Privacy Policy.
- Provide that individual with a copy of (or refer them to) this Privacy Policy.
- Ensure that you have the individual’s consent to provide their personal information to us.
Who we share your personal information with and why
We may disclose your personal information to prospective employers, external organisations seeking labour, your referees, your former employers, educational institutions, our clients, our professional advisors (such as accountants, auditors, and lawyers), our related companies, and our contractors and suppliers for the purposes outlined in this policy.
Unless required or permitted by law, Appoint will not share, sell, or distribute any of your personal information without your consent or use it for any purpose unrelated to the services we provide or in a manner you would not reasonably expect.
We will only disclose your sensitive information (e.g., health information) for the purposes for which it was initially collected, other directly related purposes, or purposes to which you consent.
Transferring your information overseas
Some of our service providers are located outside of Australia. We have agreements in place with these service providers to ensure that any personal information shared with them is protected to a level similar to that required by Australian laws.
Steps we take to safeguard your personal information
Appoint stores personal information in secure computer systems and paper-based files, with access restricted to authorised employees who need the information to perform their duties. We have implemented security procedures to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure.
We will retain your personal information as long as necessary to provide recruitment services. Once it is no longer needed or upon your request, we will appropriately dispose of your personal information.
Accessing and correcting your personal information
Accessing your personal information
Subject to certain exceptions under the Australian Privacy Principles, you can request access to the personal information we hold about you. To do so, please make your request in writing, addressed to our Directors using the contact details provided below, and include proof of your identity. We may charge a moderate fee for providing access. If we deny your request to access your personal information, we will provide you with written reasons for the refusal and the process for appealing the decision.
Correcting your personal information
Appoint takes reasonable steps to ensure the personal information we hold about you is accurate, complete, and up to date. We may also contact you periodically to verify the accuracy of the information.
If any of the personal information we hold about you is inaccurate, outdated, or incomplete, you can contact us to request a correction. We will take all necessary and reasonable steps to correct your information. If we have shared incorrect information with others, you may request that we notify those parties, and we will take all reasonable and lawful steps to do so.
Our website
We collect general information about all our website users, such as the areas of the website they visit most frequently and the services they access most often. This data is used anonymously and in aggregate form, helping us create a better website experience for our customers and clients.
Other websites
If you click on links on our website that take you to other websites, their privacy practices may differ from those of Appoint. We have no control over and accept no responsibility for the privacy policies or practices of these other websites.
Withdrawing consent for data collection
As a candidate who has provided information during the application process, you have the right to withdraw consent for data collection at any time. You can request that we stop collecting and using your personal data for any purpose.
We respect your privacy and are committed to honouring your preferences regarding the use of your data. If you wish to withdraw your consent for data collection, please contact your Appoint consultant or email us at hello@appointrecruit.com.au, and we will promptly address your request.
Contacting us with concerns
If you have any concerns about this Privacy Policy or believe we may have breached it, you can contact us using the details below. You will need to provide sufficient information about your complaint, including any supporting evidence.
We will contact you if we need additional information and will notify you in writing of the outcome of our investigation. If you are not satisfied with our response, you can discuss your concerns with us or contact the Australian Privacy Commissioner via www.oaic.gov.au.
For more information on privacy, or if you have a complaint or any questions about this policy, please contact our Directors. We can be reached by phone or mail at the following details: